TREAT
BUY GIFT CARDS
LOGIN
Recipients
Buyers
Merchants
Bulk/Corporate
General
Using Your Gift Card
Card Value
Troubleshooting
Lost/Stolen Cards
General
Ordering
Shipping
General
General
General
Are there any fees associated with the Treat Card?
How do I check my gift card balance?
How do I contact Treat Customer Support?
My card was lost or stolen. Can it be replaced?
Using Your Gift Card
Where is my gift card accepted?
How do I activate my gift card?
Why do you ask for my phone number when I activate my card?
Why am I being asked to create an account?
How secure is the personal information and bank account information that I enter on the website or app?
What is a Personal Identification Number (PIN)?
Can I get a new Personal Identification Number (PIN) or change an existing PIN online?
Why do I need a PIN?
Do I use Debit or Credit to process my transactions?
Can I use my gift card to withdraw cash?
How do I select and set up my Personal Identification Number (PIN)?
Can I use my gift card to make a purchase outside the US?
Is the Treat Card a credit card or debit card?
Card Value
How do I check the balance of the gift card?
What happens if I need to return an item purchased with my gift card?
Does my gift card expire?
Troubleshooting
What happens if I don't have enough funds on my card to process a transaction?
What happens if I return merchandise or cancel a transaction?
How do I close my Treat Gift Card?
How do I dispute a transaction?
How do I obtain my transaction history?
Why was my gift card declined when I tried to use it?
Why was I not able to use the gift card for an online purchase?
Why is the balance of my gift card lower than it should be?
Lost/Stolen Cards
What should I do if I lose my card?
If I lose my card, will I lose all the funds on the card?
Am I responsible for any unauthorized use of my card?
General
Why purchase a gift card through Treat instead of going to the merchant directly?
Can I send a Treat gift card to someone outside the United States?
Why is there a fee to purchase a Treat gift card?
How can Treat offer gift cards for so many merchants?
Do you sell gift cards that work everywhere?
What is the recipient experience at the merchant?
How will the recipient know where their gift card works and what the balance is?
Ordering
What can I personalize as part of my order?
Can I customize the design of the gift card?
What information must I provide to purchase a card?
Can I get a refund?
Shipping
How long will it take to receive my gift card?
I sent a gift card but it hasn't been received. What do I do?
Can I send a gift card to someone located outside the US?
General
Why is my business listed on Treat?
If I already have a gift card program, should I remove my business from Treat?
How does Treat work?
As a merchant, what do I need to do?
What are the benefits of Treat for a merchant?
How can I remove my listing from Treat?
General
How can I place a bulk order?
ABOUT
SUPPORT
TERMS
PRIVACY POLICY
CARDHOLDER AGREEMENT